Please Note: If you are a student or parent user STOP and contact the office of Financial aid at the student's college/university for assistance. The information below is intended for the Office of Financial aid users only. It will not provide information for the student or parent user to access their account. If you are a student or parent user and provide feedback, you will receive a response to contact the Office of Financial Aid at the student's college/university.
Please note: Username requirements only apply to Direct Sign On Schools (student does not log into a school portal). Single Sign On Schools (student logs into the school portal first), the username is determined by your school portal requirements.
A student’s username must be between 8 and 64 characters long. Any of the following characters may be used:
- Upper case letters
- Lower case letters
- The following symbols “@”, “_”, “.”, and “-”.
The username requirements may also be viewed by selecting the Username requirements link on the create account screen.
If the student enters a username that does not meet the requirements, a message is displayed below the choose username field.
If the student enters a username that is already taken, a message appears below the choose username field.