Please Note: If you are a student or parent user, you must contact the Office of Financial Aid at the institution the student attends for assistance. These articles are for school use only, they are not intended for student or parent use/help.


Please note: Username requirements only apply to Direct Sign On Schools (student does not log into a school portal).  Single Sign On Schools (student logs into the school portal first), the username is determined by your school portal requirements.


A student’s username must be between 8 and 64 characters long. Any of the following characters may be used: 


  • Upper case letters
  • Lower case letters
  • Numbers
  • The following symbols “@”, “_”, “.”, and “-”.

The username requirements may also be viewed by selecting the Username requirements link on the create account screen.




Your school is a direct sign on school if you are given a create account screen and the ability to create a username and password.

Your school is a single sign on school if you log into a school portal first and get the confirm student information screen.


If the student enters a username that does not meet the requirements, a message is displayed below the choose username field.



If the student enters a username that is already taken, a message appears below the choose username field.



For more information on how a student creates their account, see Student - Login and Create Account