Username


Please Note: If you are a student or parent user STOP and contact the office of Financial aid at the student's college/university for assistance. The information below is intended for the Office of Financial aid users only. It will not provide information for the student or parent user to access their account. If you are a student or parent user and provide feedback, you will receive a response to contact the Office of Financial Aid at the student's college/university.


Please note: Username requirements only apply to Direct Sign On Schools (student does not log into a school portal).  Single Sign On Schools (student logs into the school portal first), the username is determined by your school portal requirements.


A student’s username must be between 8 and 64 characters long. Any of the following characters may be used: 


  • Upper case letters
  • Lower case letters
  • Numbers
  • The following symbols “@”, “_”, “.”, and “-”.

The username requirements may also be viewed by selecting the Username requirements link on the create account screen.




Your school is a direct sign on school if you are given a create account screen and the ability to create a username and password.

Your school is a single sign on school if you log into a school portal first and get the confirm student information screen.


If the student enters a username that does not meet the requirements, a message is displayed below the choose username field.



If the student enters a username that is already taken, a message appears below the choose username field.


Password


Please Note: If you are a student or parent user STOP and contact the office of Financial aid at the student's college/university for assistance. The information below is intended for the Office of Financial aid users only. It will not provide information for the student or parent user to access their account. If you are a student or parent user and provide feedback, you will receive a response to contact the Office of Financial Aid at the student's college/university.


Please note: The password requirements are for Direct Sign On Schools Only (users create their own username and password).  Single Sign On Schools (the user logs into their school portal first), the password is determined by the school portal requirements.


A student’s password must be between 8 and 32 characters long and must contain at least one each of the following: 


  • Upper case letters
  • Lower case letters
  • Numbers


Special Characters are also permitted.


The password requirements may also be viewed by using the Password requirements link on the create account screen.




If you are a user trying to create an account and you do not see the fields to create a username or password, this indicates that the environment is single sign on and you would log into a school portal first using a username and password provided by your school.


When creating a password, if it does not meet the requirements, a message displays beneath the field to indicate the password requirements.



The student must also confirm the password, if the password and confirm password fields do not match, a message is displayed below the field.



For more information on student account creation, please see Student - Login and Create Account