Please Note: If you are a student or parent user, you must contact the Office of Financial Aid at the institution the student attends for assistance. These articles are for school use only, they are not intended for student or parent use/help.

Please note: The password requirements are for Direct Sign On Schools Only (users create their own username and password).  Single Sign On Schools (the user logs into their school portal first), the password is determined by the school portal requirements.

A student’s password must be between 8 and 32 characters long and must contain at least one each of the following: 

  • Upper case letters
  • Lower case letters
  • Numbers

Special Characters are also permitted.

The password requirements may also be viewed by using the Password requirements link on the create account screen.

If you are a user trying to create an account and you do not see the fields to create a username or password, this indicates that the environment is single sign on and you would log into a school portal first using a username and password provided by your school.

When creating a password, if it does not meet the requirements, a message displays beneath the field to indicate the password requirements.

The student must also confirm the password, if the password and confirm password fields do not match, a message is displayed below the field.

For more information on student account creation, please see Student - Login and Create Account