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School User is Also a Student


SSO School User Receiving Student Create Account Incorrectly


School Users - Forgot Username (DSO Only)


School Users - Password Reset (DSO Only)


Please Note: If you are a student or parent user STOP and contact the office of Financial aid at the student's college/university for assistance. The information below is intended for the Office of Financial aid users only. It will not provide information for the student or parent user to access their account. If you are a student or parent user and provide feedback, you will receive a response to contact the Office of Financial Aid at the student's college/university.


For direct sign on schools (users see the secure login screen below)


The school user navigates to their school specific VerifyMyFAFSA URL.




On the login screen, the user enters their username and password. 

Once the username and password have been entered, they select the login button.




If the user has forgotten their username or password, they can use the links on the login page.



New users are added by a school user with StudentForms administrator access. After the administrator has created an account, the school user receives an email to create a password. The username is provided to the new school user by the school administrator.


Please note: The email may go to the junk or spam folder of the school user's email.  The link for the password creation will not work when in a junk or spam folder.  


Once the school user clicks the link in the email, they are taken to the reset password page to create their new password for their account.


For schools with single sign on (schools users log into their school portal)  integration with StudentForms, the user logs in using the username and password for their school portal. If the user has forgotten their username or password, they will need to contact their school portal administrator.


School User is Also a Student

Schools that use single sign on to access StudentForms through their school portal have the option to switch between access if they are both an employee and a student.


The user role is switched in their display name drop down.


While logged in the user selects their display name in the upper right of the screen.



The user selects switch to student to be taken to their student account or


The user selects switch to employee to be taken to their employee account


Option changes depending on what role the user is currently logged in as.



The first time a user accesses their student account, they must confirm their student information as it appears on the FAFSA.



If the school user accidentally selects switch to student and they are not a student, they can select the link at the bottom of the confirm student information screen to switch back to an employee.



School User Account - SSO School User Receiving Student Create Account Incorrectly

An employee may see the confirm student information screen if they have not been set up as a school user in StudentForms.  A StudentForms admin user should verify that the employee has a school user account and that their username matches their school portal login.


If the employee has previously been able to access StudentForms as a school user and on subsequent visits is being directed to the confirm student information screen.  The employee may have accidentally selected switch to student in their display name dropdown menu instead of another option.



If this occurs, the employee can select the link at the bottom of the confirm student information screen to switch back to an employee.


If the school user is still unable to login as a school user after following the above steps, please have your support contact for StudentForms create a ticket that inclues a screenshot of the entire screen.



School Users - Forgot Username (DSO Only)

The Forgot Username option is for Direct Sign On (DSO) Schools only. DSO schools login from the Secure Login Screen (pictured below)


A DSO school user may retrieve their username by selecting the Forgot Username link on the Secure Login screen.


Single Sign On (SSO) Schools log into a school portal or site using their school portal credentials and then be taken to StudentForms.  They would not use the Secure Login screen (pictured below). If an SSO user does not remember their username, they will need to contact their school IT.



The school user must enter the email address associated with their StudentForms account. A user with StudentForms Admin access may retrieve the email address for the school user if needed by looking in the School Users screen of the Admin Menu in StudentForms.



If successful, a message appears letting the user know that the request has been submitted.



An email is sent to the email address provided with the username.  If the email is not received, check junk or spam folders for the email.



A school admin may also view the user's username in the Admin Menu School Users screen.



Please Note: If an error message is received when using the forgot username link, this indicates that there may be multiple accounts that use the same email address. A School admin may review the school users and update the email address.  If the error occurs in a testing (sandbox) environment, this may indicate that the school user entered their email address for a test student account.  The email for the test student account must be changed to a different email prior to the reset password link being sent.







If a school user indicates that they are having to reset their password every time they try to log into StudentForms, this indicates that they are not using the correct Username. If this occurs, please use either the forgot username link or have a StudentForms Admin user look up the school user's username in the School Users screen.





School Users - Password Reset (DSO Only)

The Forgot Password option is for Direct Sign On (DSO) Schools only. DSO schools login from the Secure Login Screen (pictured below) 


Please Note: Single Sign On (SSO) schools, passwords are not created or stored in StudentForms.  If a school user has forgotten their password, they will need to contact the school's IT department for assistance. SSO schools users login first to a school portal or school login screen and then go directly into StudentForms, they do not see the Secure Login screen (pictured below).


For Direct Sign On (DSO) Schools:


A school user can reset their password by selecting the forgot password link on the Secure Login screen.




The school user must enter the email address associated with their StudentForms account. A user with StudentForms Admin access may retrieve the email address for the school user if needed by looking in the School Users screen of the Admin Menu in StudentForms.



If successful, a message appears letting the user know that the request has been submitted.




An email is sent to the email address provided with a link to reset the password.  If the email is not received, check junk or spam folders for the email.  The link in the email may not work if clicked in a junk or spam folder.  School user can either move the email to their inbox or copy and paste the link into their browser.


Please note: The link provided in the email expires if not used within 20 minutes.





A school admin can also reset the school user’s password (DSO users only).  The admin must go to the settings page under the school admin menu.  There is a key icon in the actions column in the user grid.  




  • The school admin selects the key icon next to the user that needs their password reset
  • The school admin selects the Send Reset Email button




Please NoteIf an error message is received when using the forgot password link, this indicates that there may be multiple accounts that use the same email address. A School admin may review the school users and update the email address.  If the error occurs in a testing (sandbox) environment, this may indicate that the school user entered their email address for a test student account.  The email for the test student account must be changed to a different email prior to the reset password link being sent.







If a school user indicates that they are having to reset their password every time they try to log into StudentForms, this indicates that they are not using the correct Username. If this occurs, please use either the forgot username link or have a StudentForms Admin user look up the school user's username in the School Users screen.