The student id may be entered incorrectly by the student as there is nothing that it can be verified against on the student ISIR.  The student and school user both have the ability to change the student ID.  The student can change their ID on their settings page located in the Name drop down menu in the upper right corner of the page.  

The school user can change the id in the view settings page located on the student’s account page.

The school user can either select the edit icon or select the link from the menu on the left to edit the Student ID.

In the Change Student ID screen, the school user enters the correct student ID and confirms the student ID.  The School user must select the Change Student ID button to save the student ID changes.  Cancel will not save the changes to the student ID and returns to the previous screen.