During the onboarding process, support contacts for your institution are determined and provided to your Customer Success Manager. Each school should identify an escalation path for determining when a support ticket should be opened in freshdesk. If a school user is experiencing issues with StudentForms, they should work with the Admin users and support contacts for StudentForms to work through troubleshooting and open a freshdesk ticket if needed.
If a school user or student is experiencing an issue with StudentForms, what should be done? Print
Modified on: Tue, 24 Mar, 2020 at 8:09 AM
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