School users that have been identified as StudentVerification customer support administrators should have received an email once they were added to the support site.  The email requests the the customer support adminstrator create an account.  Creating an account will allow the administrator to view all tickets that have been opened for their school. This also allows the customer support administrator to open tickets directly in the support site instead of creating a ticket by email or phone.


Once the school user has created their support account they can login here.  This site also contains the knowledgebase for self help information that is accessible for any school user without having to create an account.



1. Menu Bar

  • Home returns user to home screen.
  • Solutions takes user to the solutions page containing release notes, articles and training videos.
  • Forums
  • Tickets allows StudentVerification customer support administrators to view and create tickets.
2. User profile options
3. Search for solution articles by key words or phrases
4. Allows StudentVerification customer support administrators to create tickets.
5. Allows StudentVerification customer support administrators to view tickets for their school.