-
A
resolution to the reported issue or question is provided and the customer
confirms the issue is resolved
-
Support
requested additional information or action from the customer and no response
was received within four business days (Note that cases closed in this manner can
be reopened by Support if the customer provides a response)
-
The
case is opened by an unauthorized contact
-
The
reported issue pertains to something outside of the scope of Support
When does a support ticket get closed?
Modified on: Wed, 7 Jan, 2015 at 7:45 AM
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