After 5 unsuccessful login attempts, the parent account is locked. The message that is displayed to the parent directs them contact the system administrator to unlock their account. StudentForms School users with the following roles may unlock parent accounts: Admin, School FAO.
The school user searches for student in StudentForms.
- On the student's account screen, select the view button in the Student Parent Users section
- The school user is redirected to the parent's profile in platform manager
- The school user can select the unlock button in platform manager
- If the parent has forgotten their password, the school user may also send the reset password email from platform manager for the parent