Please Note: If you are a student or parent user, you must contact the Office of Financial Aid at the institution the student attends for assistance. These articles are for school use only, they are not intended for student or parent use/help.
When creating an account for StudentForms, a parent user is required to provide their email address. The parent receives an email containing a link to verify their email address. Once the parent has verified their email address, they can use the forgot username or forgot password links on the login screen.
Please note: The parent must have verified their email after their account was created to be able to use the forgot username and forgot password links.
If the parent has not verified their email address they will receive a message to contact the financial aid office.
The school user searches for the student associated with the parent account. On the student's account page there is a parent account information section. The school user selects the view button.
Once in the parent profile screen, the school user can select the verify button to send the verify email communication to the parent.
Please Note: Student and parent email addresses cannot be the same.
After the parent verifies their email address, they can use the links on the login page.
If the parent receives the message above, there are two options to get the password reset:
- The school user may send the password reset email from within the parent's profile settings page by selecting the reset password button
- The school user may update the email on one of the parent accounts to be a separate email. This will require the parent to verify the new email provided before being able to use the Forgot Password link on the login screen.
Note: In some instances, a parent indicates that they are having to reset their password each time they access their StudentForms account. This indicates that the parent is using the wrong username to access StudentForms. The school should direct the parent to use the forgot username link to retrieve their username and verify that they are entering the username correctly into the login screen.