This may be due to the student using a different SSN or date of birth on the next award year's FAFSA. StudentForms uses the name and date of birth when the student creates their original account. Since the student has changed their SSN or date of birth, StudentForms does not associate the new ISIR with the original ISIR in the system.
The school user will need to determine which SSN or date of birth is correct for the student.
- If the ssn and date of birth is correct on the ISIR that is associated with the student's account, the student should update the SSN and/or date of birth on the ISIR that is incorrect. This will allow the subsequent ISIR to be associated with the student's account.
- If the ssn and date of birth is correct on the ISIR that is not associated with the student's account, the school support administrator will need to create a ticket to have their account moved to be associated with the ISIR that has the correct information.
- This will require the previous StudentForms transaction to no longer show for the student but a school can still view the transaction by searching for the student.
Please Note: Prior to 03/02/2016 the student accounts were matched off of ISIR ID. Any students who completed their ISIR Prior to 03/02/2016 may still need to be corrected by submitting a support ticket.
For more information please see the following: