Please Note: If you are a student or parent user STOP and contact the office of Financial aid at the student's college/university for assistance. The information below is intended for the Office of Financial aid users only. It will not provide information for the student or parent user to access their account. If you are a student or parent user and provide feedback, you will receive a response to contact the Office of Financial Aid at the student's college/university.

 

Introduction

There may be several reasons why a student is receiving an error message when trying to create an account in StudentForms. This article details student account creation error messages.

 

For error messages on the parent create account screen, please see Parent - Account Creation Error Messages

 

Error Code 1010

Error Code 1010 indicates that the student is entering information into the confirm information section (First Name, Last Name, DOB, and SSN) that does not match what is on the ISIR. 

 

If the student has a c code, reject, or the SSN match flag value is not 4, for the check with the Social Security Administration on their name, DOB, or SSN the student is not able to create an account in StudentForms. These students appear in the invalid column on the ISIR import screen. See Error Code 1005 below for a list of c codes and rejects that prevent account creation.

 

Please Note: The student also receives error code 1010 if their ISIR has not been imported into StudentForms.

 

 


 

Common data entry errors include:

  • Not including suffixes in the last name that were included on the FAFSA. i.e. Evans Jr
  • Using a nickname or shorter version of full name, when full name was used on the FAFSA. i.e. Rich instead of Richard.
  • Extra spaces were entered between names on the FAFSA but not during account creation.  i.e. McFadden was entered Mc Fadden on the FAFSA.
  • Special characters entered in name on FAFSA, and not entered when creating an account. i.e. La'Juan.
    • Please Note: Users of Apple devices may experience issues creating an account if they have smart punctuation enabled on their device. Smart punctuation will need to be turned off prior to creating an account.
       

The school user should complete the following troubleshooting steps:

  • Confirm that an ISIR was uploaded into School should search StudentForms, if nothing is returned from the search, this indicates the ISIR may not be imported yet.
  • Additionally, if nothing is returned from the search, check the Invalid ISIR column for not passing the check with SSA.
  • Confirm that the student is entering their information into the confirm student information section exactly as is was entered on the FAFSA.


The best way to confirm the information is to review with the student the information being entered into the Confirm Student Information section to ensure the student is entering the information as it appears on the FAFSA. 

 

  • Using the ISIR PDF may allow the school to see extra spaces between suffixes or multiple names entered into first or last name fields.  


 

If an error still occurs after confirming the information, please have your support administrator create a support ticket to have support research the issue. Please include detailed information on troubleshooting steps the school has attempted with the student. See: Instructions for Creating a Support Ticket

 

Error Code 1005

An error code 1005 if the student meets any of the following conditions on their ISIR:
 

  • The SSN Match Flag has a value of anything besides 4
  • The ISIR has a c code or reject code for a social security administration mismatch on their name, date of birth or SSN
  • Students who do not have a successful match with the SSA appear in the invalid ISIRs column of the ISIR import page. 

 

If the student tries to create an account with one of the above SSA issues, they receive an error code 1005. For security purposes, StudentForms does not specify what information did not pass the social security administration checks. A list of c codes or rejects that cause this error is available here

 

 

The student must clear up the issue with the Social Security Administration and get a successful SSN match flag on their ISIR before the student will be able to create an account.

 

The SSN match flag must have a value of 4 (SSN, Name, and DOB match) and can be found at the bottom of the 2nd page of the ISIR.

 

 

 

For Schools with Single Sign-On into the application:

Error Code 1011

 

For schools that utilize single sign-on (SSO) into StudentForms, a student may receive an error code 1011 when trying to create their account.


 

This message appears in the following situations:
 

  • The student used a shared computer (computer lab, library, etc.) and the person using the computer prior to the student did not fully log out of their session on the computer.
  • The student has a sibling/spouse/parent/roommate who also attends the institution and the other person did not fully log out of their school account.
  • The student used a school employee's computer and the school employee was logged into their session.


 

If another person is logged into the computer using SSO, when the student creates their account it is associated with the person who is logged into the computer. If this occurs, the school has the ability to force re-registration for the student. Please see Unlink SSO Account for more information.


 

Error Message Preferences

Institution Name Merge Field

  • A manageable merge field is available for schools to change the name to their preference and have it reflected across the site. In Admin > Settings > Basic Settings, the field "Institution Office of Financial Aid" allows institutions to update the merge field

  • By default the field has a value of "Office of Financial Aid". The following areas have the merge field displaying the value:
    • default task text
    • default upload help text
    • the welcome, all done, and congratulations messages
    • error codes (1010, 1011, 1005)


 

Additional SSO Login/Create Account Errors

If the school or student receives a message in their school portal regarding failed login, invalid login, or access denied, this indicates an issue with the credentials being used to access the school's portal and the user should contact support for the school's portal.  Additional messaging may be presented based on the portal used.


 


 

If the school or student receives a message that they do not have permission to access the site this may indicate an issue with the SSO Claim information being sent to StudentForms.  School users should take a screenshot of the error and have the customer support administrator for their school to open a ticket with support.  Support will research and determine the issue with the SSO Claims information being sent.


 


 

Please note: If the student is not able to log into the school's portal, this is an issue that the school IT will need to resolve. If the student receives an error message after they have logged into the school's portal and tried to navigate to StudentForms, please open a ticket and include a screenshot.


 

Additional SSO Login Solution Articles:

Employee is also a student

Employee is getting confirm student information and is not a student