The Forgot Username option is for Direct Sign On (DSO) Schools only. DSO schools login from the Secure Login Screen (pictured below)
A DSO school user may retrieve their username by selecting the Forgot Username link on the Secure Login screen.
Single Sign On (SSO) Schools log into a school portal or site using their school portal credentials and then be taken to StudentForms. They would not use the Secure Login screen (pictured below). If an SSO user does not remember their username, they will need to contact their school IT.
The school user must enter the email address associated with their StudentForms account. A user with StudentForms Admin access may retrieve the email address for the school user if needed by looking in the School Users screen of the Admin Menu in StudentForms.
If successful, a message appears letting the user know that the request has been submitted.
An email is sent to the email address provided with the username. If the email is not received, check junk or spam folders for the email.
A school admin may also view the user's username in the Admin Menu School Users screen.
Please Note: If an error message is received when using the forgot username link, this indicates that there may be multiple accounts that use the same email address. A School admin may review the school users and update the email address. If the error occurs in a testing (sandbox) environment, this may indicate that the school user entered their email address for a test student account. The email for the test student account must be changed to a different email prior to the reset password link being sent.
If a school user indicates that they are having to reset their password every time they try to log into StudentForms, this indicates that they are not using the correct Username. If this occurs, please use either the forgot username link or have a StudentForms Admin user look up the school user's username in the School Users screen.