Please Note: If you are a student or parent user, you must contact the Office of Financial Aid at the institution the student attends for assistance. These articles are for school use only, they are not intended for student or parent use/help.


A parent's password must be between 8 and 32 characters long and must contain at least one of each of the following:


  • Upper case letters
  • Lower case letters
  • Number


Special characters are not required but they are permitted to be used in the password.


The password requirements may also be viewed by using the Password requirements link on the create account screen.



If the parent does not enter a password that meets the requirements, a message appears below the field indicating what the password requirements are.



The parent must also confirm the password, if the password and confirm password fields do not match a message is displayed below the field.




For more information on parent account creation, please seeĀ Parent - Account Creation