Introduction

Employee Management allows you to add and manage users across all CampusLogic applications, including editing their profile information, unlocking accounts, deactivation, and resetting passwords.


Please note that a Platform Administrator is the only role allowing visibility and accessibility to Employee Management.



Accessing Employee Management

If you have an Admin role assigned to you for the application you are currently in, you'll find access to Platform Management in your profile drop down located on the top right of each application.


  • Click on the Profile Drop Down on the top right corner



  • Select Platform Management


You will be directed to the General page of the Platform Management tool.



  • Select Employee Management


By default the page will filter all employee accounts by the active accounts only. Any account that is inactive can be viewed when changing the filter to "Inactive" or "All" (both Active and Inactive).





Adding A New Employee

These are the steps to adding a new user into a CampusLogic application. Please note that it does require the new user to be associated to at least one application - you cannot create a user and not have them assigned to an application.


  • On the Employee Management page, click on the Add button to create a new user. 
  • Complete user information. 



  • Enter First Name and Last Name fields
  • Enter a Username with at least 8 characters and no spaces. 

Please Note: If your institution is using single sign-on (SSO) the username entered here must match the username being passed by the SSO authentication. 

  • Enter the user's Email Address. This email address will be used for sending communications
  • Optionally enter a Phone Number
  • Select a Primary Application for the user. Additional applications for other CampusLogic products can be added at a later time. 
  • Select a Primary Role for the user. Additional roles for other CampusLogic products can be added at a later time. 
  • Click Save to save changes. 


If your institution is using direct sign-on to the application, the user will receive and email confirmation of account creation that will allow them to establish their own password and verify their email to enable username and password reset features. 



Edit User Information

Follow these steps to edit basic user account information.


  • On the Employee Management page, click on the Edit icon to be taken to the user Profile page.



  • You can edit all of the user information fields except for the Primary Application and Primary Role, which is handled in the Employee Roles page.




Please Note: If your institution is using single sign-on (SSO) the username entered here must match the username being passed by the SSO authentication. 

  • Click Save to save changes. 



Unlock An Employee Account

If an employee has locked his or herself from their account due to trying to login with an invalid password, they are locked from all CampusLogic applications. In order to unlock a user:


  • On the Employee Management page, click on the Edit icon to be taken to the user Profile page.


  • Click on the Unlock button



If the employee cannot remember their password, you will want to reset their password to prevent them from locking themselves out of their account again. (See below)



Reset Password

Follow these steps to manually reset a password for a user. This function is typically used when a user forgets their password or a password link has expired after their account was created.


  • On the Employee Management page, click on the Reset icon.



The selected employee will receive an email with a link to direct them to the reset password page to create a new password. Based on the password reset expiration in the Platform Settings page, an employee may miss their window of opportunity to reset their password. You will need to reset their password again to send a new email with a fresh link.



Deactivate User Accounts

You can deactivate a user account to no longer have access to any CampusLogic applications.


  • On the Employee Management page, click on the Edit icon to be taken to the user Profile page.



  • Click on the Deactivate button



The user will no longer have access to any CampusLogic application, even if roles are still assigned to the employee. Note: You can also reactive an employee account by clicking on the Activate button.



Related Articles

Managing Employee Roles: https://campuslogicinc.freshdesk.com/support/solutions/articles/5000778096-employee-roles

User Management Import: https://campuslogicinc.freshdesk.com/support/solutions/articles/5000784376-user-management-import

User Profile Page: https://campuslogicinc.freshdesk.com/support/solutions/articles/5000784484-user-profile-page

Platform Settings: https://campuslogicinc.freshdesk.com/support/solutions/articles/5000778274-platform-settings