CampusCommunicator allows additional communication settings to be managed within PlatformManagement. This includes features such as enabling SMS text messages, setting the expiration of your templates, and enabling school copies to be sent to a designated email address.



Accessing Platform Management

If you have an Admin role assigned to you for the application you are currently in, you'll find access to Platform Management in your profile drop down located on the top right of each application.


  • Click on the Profile Drop Down on the top right corner



  • Select Platform Management


You will be directed to the General page of the Platform Management tool.



Communication Settings

This section will allow you to edit configurations revolving around enabling SMS text messaging, a default sender name and address, sending a copy of each template to the school, and restrictions around email domains.


  • Within PlatformManagement, use the left hand navigation and click on Settings.
  • From there, select Platform Communications.
  • Platform Communications holds all of the communications sent out from each CampusLogic application you use. Select the CampusCommunicator tab.



At the highest level is the master switch for "Notification/Alerts", as found in each application. Due to the nature of CampusCommunicator, it is highly recommended to never turn this off as this will prevent any template from being sent to students via email and SMS text messaging.


The following settings are also found within this tab:

  • Enable SMS - this control enables/disables SMS text messages from being sent to students found in your import file. Please note that your import file must include the PHONENUMBER column. For those students where a valid phone number is found, they will be sent a text message linking them to the template. For more information involving PHONENUMBER and file setup, please review the Vertical Import File Specifications article.
  • Email From - this is a default address displayed for all delivered emails. Each template type may have it's own display address used (i.e. financialaid@school.edu for templates such as Award Letters and Debt Letters or admissions@school.edu for templates such as an Admissions Letter). If you would like a specific template to have a unique display address, please contact your Customer Success Manager to review. Otherwise if a unique display address is not tied to a template, it will use this default address.
  • Sender Display Name - this is a default sender name displayed for all delivered emails. Each template type may have it's own sender name used (i.e. Office of Financial Aid for templates such as Award Letters and Debt Letters or Office of Admissions for templates such as an Admissions Letter). If you would like a specific template to have a unique sender name, please contact your Customer Success Manager to review. Otherwise if a unique sender name is not tied to a template, it will use this default name.
  • Send PDF Copy to School - when enabled, this option will generate a PDF copy of the template and attach it to a copy email sent to the specified address specified in PDF Copy Email Address field below. This feature allows schools to have PDF copies sent to a specified school email address, where an imaging system can index in student folders. This feature is not required since the CampusCommunicator application allows you to view all templates sent to every student, download PDF copies, and resend emails from the application. Please see the Import File Page and File Details article for more information about actions you can take in the application.
  • PDF Copy Email Address - this field allows you to specify the email address you wish to send an email copy to. Please see the Send PDF Copy to School information above.
  • Email Domain Restrictions - this settings allow you to limit the application to only send emails to specified email domains. An example is if you wish to enforce only sending emails to students using their school email address (i.e. student@school.edu), then any other address included in the import file (personal addresses such as gmail, yahoo, hotmail) will not have an email sent to those addresses. Please note that if you enforce this to a limited amount of domains, you risk students with email addresses outside of the list to not receive their email. Also, if you limit to a school domain only, you may restrict parent copies from being delivered if they do not have a school address. It is highly recommended you leave this field blank to avoid restricting emails from being delivered to students and parents.
  • Send File Processing Results To - entering an address will send a processing results notification to the receiver(s) for every import file loaded into the application. This report only includes the number of records processed and errored. This report does not include the email delivery results (i.e. Delivered, Opened). It is highly recommended you continue to review the results of import files within the application itself. For more information about reviewing files and taking additional actions, please refer to the Import File Page and File Details article.



Award Letter Settings

This section will allow you to edit application settings such as length of time before a template will expire from viewing and to run the duplicate record check process.


  • Within PlatformManagement, use the left hand navigation and click on Settings.
  • From there, select Platform Settings.
  • Scroll down to find the Award Letter section.



The following settings are also found within this tab:

  • Create Anonymous Link to Document - this control enables/disables the use of an Anonymous Link in the email template, which directs the student to their HTML template. It is highly recommended that you keep this enabled, as this will allow students to forward their email to other recipients such as parents and allow the recipient to also use the link to view a template. If disabled, this link will direct a student to sign in through your school portal for Single Sign-On (SSO) environments, which will also prevent any other person (including parents) from viewing the letter - only a student signed in can view it.
  • Document Expiration - this setting allows you to control how many days an Anonymous Link is active to allow a student or other use to view the letter. Once expired, the link will take the student to an expiration page. If you change the settings and save, it will only effect templates moving forward -  it does not retroactively change the expiration for templates already generated and sent to the student. It does not effect the viewability of award letters you see within the application - as a school user, you can view templates forever.
  • Check for Duplicate Records - the control is available to potentially stop a student record from reprinting, in the case that a file may be uploaded twice, the student is brought into two separate files, etc. This is to help save the student from accidentally receiving another print and save you the cost of that additional print. With the functionality enabled, the CampusCommunicator application will automatically not process any record where it finds the same combination of STUDENTID, AWARDYEAR, and TEMPLATETYPE has already been processed. If the student's print is for a new award year or a different template type, the application will know that it is new and process the print. The optional REVISEDFLG on the import file will override the application's decision in the cases where a record with the same STUDENTID, AWARDYEAR and TEMPLATETYPE has already been processed and a reprint is needed. For more information, please review the Vertical Import File Specifications article.