FAQs

Default solution folder, feel free to edit or delete it.

How can a school user request additional documentation from the student?
The school user may request additional documentation by selecting Request Information in the document review section of the SAP file review tab.  The r...
Wed, 10 Jun, 2015 at 3:41 PM
How do I find out what the comment code numbers refer to?
Your school policies and procedures should determine what action should be taken regarding the comment codes that appear on a student’s ISIR. StudentForms ...
Wed, 29 May, 2019 at 9:33 AM
What browsers are supported?
StudentForms supports Chrome, Firefox, Safari and Internet Explorer 11/ Edge.  We highly recommend Chrome as the preferred browser but the others are still ...
Tue, 20 Jun, 2017 at 9:36 AM
Inserting a Link in Email Templates
If a school determines that the verifymyfafsa.com URL is not a link in an email, this may be due to the email provider.  Some email providers automatically ...
Mon, 3 Jun, 2019 at 8:58 AM
How often should ISIRs be imported into the system?
ISIR files are typically sent once daily to the school from the Department of Education. It is up to the school to determine how often they import ISIR file...
Thu, 1 Mar, 2018 at 12:22 PM
Reviewing Federal Tax Documents
There is only one upload step for each individual for whom w-2 forms have been requested. If multiple w-2 forms are uploaded for the same individual, the s...
Mon, 17 Feb, 2020 at 11:08 AM
What do I do if I need additional documents from the student after completing the appeal?
The school admin user will have access to the Admin Override button. Clicking this will reopen the file and allow for additional documents to be requested...
Thu, 30 Apr, 2015 at 2:54 PM
How does a school user view multiple documents at the same time?
At this time a school user may only view one document at a time.
Mon, 29 Jun, 2015 at 1:06 PM
Student View - Tasks Not Appearing for New Award Year
When a school begins processing for a new award year. The students who already have an account will need to log in after the ISIR has been imported to creat...
Thu, 1 Mar, 2018 at 12:15 PM
How to Manually Change Document Types
There are a couple of situations where you may need to switch or add a document type image provided by the student. Here are two examples of when this situa...
Thu, 19 Apr, 2018 at 1:31 PM