Frequently Asked Questions (FAQ)

Default solution folder, feel free to edit or delete it.

Account Activity Shows Document Uploaded Without Document
There have been instances reported of account activity showing documents uploaded by school users when they have not uploaded a document or the document sho...
Thu, 18 Jun, 2020 at 1:47 PM
I have imported our ISIR file, why are there no students when I use search?
The search box in the upper right of the screen searches for students within StudentForms that either have an ISIR (both Federal and Cal Dream) imported suc...
Fri, 29 Apr, 2022 at 11:50 PM
What browsers are supported?
StudentForms supports the following browsers: Chrome Firefox Safari Edge We highly recommend Chrome  or Edge (Chromium) as the preferred browser but...
Fri, 29 Apr, 2022 at 11:50 PM
The student indicated in the taxes section of the verification form they did not file taxes but their ISIR indicates they filed taxes, how do I update the ISIR?
If the ISIR fields do not appear in SMART file review with a correction required, the school user must correct the applicable ISIR fields through the full f...
Fri, 29 Apr, 2022 at 11:50 PM
How do I find out what the comment code numbers refer to?
Your school policies and procedures should determine what action should be taken regarding the comment codes that appear on a student’s ISIR. StudentForms ...
Tue, 18 Oct, 2022 at 11:22 AM
How do I fix a document that has been uploaded into the incorrect student account?
The school administrator has the ability to delete a document from a student’s account.  The delete option should only be used to remove a document that has...
Fri, 29 Apr, 2022 at 11:50 PM
How does a school user upload the Statement of Educational Purpose into a student’s account?
A student selected for the V4 or V5 verification groups is presented with the task Statement of Educational Purpose.  Due to the requirement for the student...
Fri, 29 Apr, 2022 at 11:50 PM
Smart File Review - Tax Documentation Priority and Summation
Priority There is an order of priority of documents the application will use in Smart File Review, in the case that documents with similar fields have c...
Fri, 29 Apr, 2022 at 11:50 PM
How often should ISIRs be imported into the system?
ISIR files are typically sent once daily to the school from the Department of Education. It is up to the school to determine how often they import ISIR file...
Wed, 12 Jan, 2022 at 10:29 AM
How can a document be downloaded or printed?
The student is always allowed to download and print any documents uploaded into StudentForms, even after the finish button has been selected.   The...
Fri, 29 Apr, 2022 at 11:50 PM