FAQs

Default solution folder, feel free to edit or delete it.

How can a school user request additional documentation from the student?
The school user may request additional documentation by selecting Request Information in the document review section of the SAP file review tab.  The r...
Wed, 10 Jun, 2015 at 3:41 PM
How do I find out what the comment code numbers refer to?
Your school policies and procedures should determine what action should be taken regarding the comment codes that appear on a student’s ISIR. StudentVer...
Mon, 22 Aug, 2016 at 10:53 AM
What browsers are supported?
StudentForms supports Chrome, Firefox, Safari and Internet Explorer 11/ Edge.  We highly recommend Chrome as the preferred browser but the others are still ...
Tue, 20 Jun, 2017 at 9:36 AM
How often should ISIRs be imported into the system?
ISIR files are typically sent once daily to the school from the Department of Education. It is up to the school to determine how often they import ISIR file...
Thu, 1 Mar, 2018 at 12:22 PM
What do I do if I need additional documents from the student after completing the appeal?
The school admin user will have access to the Admin Override button. Clicking this will reopen the file and allow for additional documents to be requested...
Thu, 30 Apr, 2015 at 2:54 PM
How does a school user view multiple documents at the same time?
At this time a school user may only view one document at a time.
Mon, 29 Jun, 2015 at 1:06 PM
I have imported our ISIR file, why are there no students when I use search?
The search feature searches for students who have accounts created and students without accounts created.  If a student is not appearing in the search resul...
Mon, 29 Jun, 2015 at 1:09 PM
I imported our ISIR file, why are the students not showing in the workflow screen?
Students will not appear in the workflow until they have submitted a document or have completed all of their tasks and selected the finish button.
Wed, 24 Dec, 2014 at 2:57 PM
The student has submitted documents, why are there no values in the file review section?
The information from the submitted documents does not appear in the file review grid until the data entry has been completed by the school for the documen...
Wed, 24 Dec, 2014 at 3:00 PM
Why do both the student and parent have to sign in the same manner?
Both of the signatures on a document must be applied in the same manner (i.e. either both must e-sign or both must wet sign). This helps prevent unauthoriz...
Tue, 30 Jun, 2015 at 8:44 AM