Frequently Asked Questions (FAQ)

Default solution folder, feel free to edit or delete it.

Account Activity Shows Document Uploaded Without Document
There have been instances reported of account activity showing documents uploaded by school users when they have not uploaded a document or the document sho...
Thu, 18 Jun, 2020 at 1:47 PM
Switching Account for California Student with both Cal Dream ISIR and Federal ISIR
In some instances, a student will complete both a California DREAM application and a Federal FAFSA. If the student has created an account linking to the Cal...
Tue, 1 Oct, 2019 at 6:48 AM
How can a school user request additional documentation from the student?
The school user may request additional documentation by selecting Request Information in the document review section of the SAP file review tab.  The r...
Wed, 10 Jun, 2015 at 3:41 PM
How do I find out what the comment code numbers refer to?
Your school policies and procedures should determine what action should be taken regarding the comment codes that appear on a student’s ISIR. StudentForms ...
Wed, 29 May, 2019 at 9:33 AM
What browsers are supported?
StudentForms supports Chrome, Firefox, Safari and Microsoft Edge.  We highly recommend Chrome  or Edge (Chromium) as the preferred browser but the others ar...
Wed, 23 Sep, 2020 at 10:47 PM
Inserting a Link in Email Templates
If a school determines that the URL is not a link in an email, this may be due to the email provider.  Some email providers automatically ...
Mon, 3 Jun, 2019 at 8:58 AM
How often should ISIRs be imported into the system?
ISIR files are typically sent once daily to the school from the Department of Education. It is up to the school to determine how often they import ISIR file...
Thu, 1 Mar, 2018 at 12:22 PM
Reviewing Federal Tax Documents
There is only one upload step for each individual for whom w-2 forms have been requested. If multiple w-2 forms are uploaded for the same individual, the s...
Tue, 24 Nov, 2020 at 12:53 PM
What do I do if I need additional documents from the student after completing the appeal?
The school admin user will have access to the Admin Override button. Clicking this will reopen the file and allow for additional documents to be requested...
Thu, 30 Apr, 2015 at 2:54 PM
How does a school user view multiple documents at the same time?
At this time a school user may only view one document at a time.
Mon, 29 Jun, 2015 at 1:06 PM