FAQs

Default solution folder, feel free to edit or delete it.

The student has an account, why are there are no tasks for the student to complete?
Returning/Continuing Students   Continuing students who have completed verification in one award year and are selected in a subsequent award year, will no...
Mon, 5 Mar, 2018 at 7:18 AM
The student was selected for V1 or V5 why were they not asked for tax transcripts?
The request for tax transcript documentation is determined by the responses to the tax filing questions on the household web form. If a student indicates th...
Fri, 2 Mar, 2018 at 7:42 AM
The student indicated on their household web form/tax tasks that they were a non-filer but their ISIR indicates they filed taxes, how do I update the ISIR?
If the ISIR fields do not appear in SMART file review with a correction required, the school user must correct the applicable ISIR fields through the full...
Mon, 1 Jun, 2015 at 8:47 AM
The student’s marital status is correct on the ISIR, why is a marriage certificate/divorce decree being requested?
The request for a marriage certificate/divorce decree is based on comparing the marital status on the FAFSA to the relationships of the persons includ...
Wed, 28 Feb, 2018 at 2:49 PM
How do I fix a document that has been uploaded into the incorrect student account?
The school administrator has the ability to delete a document from a student’s account.  The delete option should only be used to remove a document that ha...
Tue, 30 Jun, 2015 at 9:24 AM
Why does the tax documentation requested not match the tax filing status chosen on the ISIR?
The tax documentation requested is based only on the options chosen by the student in the taxes section of the web form.  The tax information entered into t...
Fri, 2 Mar, 2018 at 7:50 AM
A subsequent ISIR came in why are tasks still showing?
When a subsequent ISIR is uploaded into StudentVerification, all tasks that have been previously submitted will remain on the student’s task screen.  If a...
Mon, 12 Jan, 2015 at 8:39 AM
How do I prioritize work by award year?
You can prioritize your work from the Workflow page by using the award year filter at the top of the page.  The get next button will ap...
Wed, 15 Apr, 2015 at 1:17 PM
Why is the student unable to upload documents using a mobile device?
Students may experience issue when using a mobile device if their browser is not supported by StudentForms.  This may occur if the student is using the in...
Wed, 28 Feb, 2018 at 2:50 PM
Why does the student and/or parent not have the option to use the IRS DRT?
The IRS DRT option is available in the tax task options of the household form based on the DRT codes on the student's ISIR.   If the student ...
Mon, 5 Mar, 2018 at 7:42 AM