Frequently Asked Questions (FAQ)

Default solution folder, feel free to edit or delete it.

Student View - Tasks Not Appearing for New Award Year
When a school begins processing for a new award year. The students who already have an account will need to log in after the ISIR has been imported to creat...
Thu, 1 Mar, 2018 at 12:15 PM
How to Manually Change Document Types
There are a couple of situations where you may need to switch or add a document type image provided by the student. Here are two examples of when this situa...
Thu, 19 Apr, 2018 at 1:31 PM
I have imported our ISIR file, why are there no students when I use search?
The search feature searches for students who have accounts created and students without accounts created.  If a student is not appearing in the search resul...
Mon, 29 Jun, 2015 at 1:09 PM
I imported our ISIR file, why are the students not showing in the workflow screen?
Students will not appear in the workflow until they have submitted a document or have completed all of their tasks and selected the finish button.
Wed, 24 Dec, 2014 at 2:57 PM
The student has submitted documents, why are there no values in the file review section?
The information from the submitted documents does not appear in the file review grid until the data entry has been completed by the school for the documen...
Wed, 24 Dec, 2014 at 3:00 PM
Why do both the student and parent have to sign in the same manner?
Both of the signatures on a document must be applied in the same manner (i.e. either both must e-sign or both must wet sign). This helps prevent unauthoriz...
Tue, 30 Jun, 2015 at 8:44 AM
How does a school user upload the Statement of Educational Purpose into a student’s account?
A student selected for the V4 or V5 verification groups, is presented with the task Statement of Educational Purpose.  Due to the requirement for the stud...
Wed, 28 Feb, 2018 at 9:43 AM
The student has an account, why are there are no tasks for the student to complete?
Returning/Continuing Students   Continuing students who have completed verification in one award year and are selected in a subsequent award year, will no...
Mon, 5 Mar, 2018 at 7:18 AM
How does a school user upload Immigration Status documents or Eligible Non-Citizen Documents into the application?
StudentForms allows the school to decide if they allow the student to upload their own citizenship documentation or if the school continues to upload th...
Wed, 28 Feb, 2018 at 9:43 AM
Student Actionable Comment Codes
The student actionable c codes and reject codes are listed below, these are comment codes that are identified in the SAR Comment Codes and Text as having c ...
Thu, 30 Apr, 2020 at 12:54 PM