Frequently Asked Questions (FAQ)

Default solution folder, feel free to edit or delete it.

School Actionable Comment Codes
Defaulted - School Actionable The school actionable comment codes that appear in the actionable ISIR column on the ISIR Import Screen are: 116, 254, 255, 2...
Wed, 12 Feb, 2020 at 10:23 AM
The student was selected for V1 or V5 why were they not asked for tax transcripts?
The request for tax transcript documentation is determined by the responses to the tax filing questions on the household web form. If a student indicates th...
Fri, 2 Mar, 2018 at 7:42 AM
The student indicated on their household web form/tax tasks that they were a non-filer but their ISIR indicates they filed taxes, how do I update the ISIR?
If the ISIR fields do not appear in SMART file review with a correction required, the school user must correct the applicable ISIR fields through the full...
Mon, 1 Jun, 2015 at 8:47 AM
Smart File Review - Tax Documentation Priority and Summation
Priority There is an order of priority of documents the application will use in Smart File Review, in the case that documents with similar fields have ...
Fri, 29 Jun, 2018 at 8:50 AM
Transaction Status Overview
The chart below details the different transaction statuses that the StudentForms transaction may go into based on actions by the student and school users. I...
Mon, 17 Feb, 2020 at 9:56 AM
The student’s marital status is correct on the ISIR, why is a marriage certificate/divorce decree being requested?
The request for a marriage certificate/divorce decree is based on comparing the marital status on the FAFSA to the relationships of the persons includ...
Wed, 28 Feb, 2018 at 2:49 PM
Smart File Review - Income Earned From Work Field Showing $0 for Tax Filer
At this time StudentVerification is not able to distinguish between the filer and the non-filer.  Since one of the persons indicated that they were a non-fi...
Thu, 1 Mar, 2018 at 7:58 AM
How do I fix a document that has been uploaded into the incorrect student account?
The school administrator has the ability to delete a document from a student’s account.  The delete option should only be used to remove a document that ha...
Tue, 30 Jun, 2015 at 9:24 AM
Why does the tax documentation requested not match the tax filing status chosen on the ISIR?
The tax documentation requested is based only on the options chosen by the student in the taxes section of the web form.  The tax information entered into t...
Fri, 2 Mar, 2018 at 7:50 AM
Citizenship Status C Codes
Dependent upon school settings, the c codes below populate student tasks differently in StudentForms.   Citizenship C codes - 046, 105, 109, 141, 142, 1...
Mon, 16 Apr, 2018 at 9:39 AM