FAQs

Default solution folder, feel free to edit or delete it.

Why can the student not see all of the information or documents when using mobile?
Currently, some screens in StudentForms do not scale based on the device being used.  Notably these are the grids in the webforms and the document preview...
Wed, 28 Feb, 2018 at 2:50 PM
The parent is entering the correct information why are they unable to create an account?
If the parent is entering their or the student's information  and they are not able to create an account, the school user should check with the student...
Wed, 7 Jun, 2017 at 3:37 PM
If the student indicates they have a tax filing extension, will they be required to upload transcripts or use the DRT later?
StudentForms follows the minimum federal requirements for verification.   For students who indicate that they or their parents have an approved extensio...
Mon, 5 Mar, 2018 at 7:47 AM
I rejected a document, why did the task not re-open on the student side?
If a document is rejected and the document is no longer required by the system the student will not receive a task to upload a new document.   This ...
Fri, 6 Mar, 2015 at 11:43 AM
If SMS/Text messaging is turned on is the student notified they are subscribing to text messages?
If the student enters their phone number on the create account screen, there is information presented that they are subscribing to text notifications and th...
Mon, 1 Jun, 2015 at 10:05 AM
If the parent has multiple students they need to sign documents for do they need a separate account?
When the parent has multiple students attending the same institution and needs to e-sign documents for the students, the parent is required to create separa...
Mon, 1 Jun, 2015 at 10:58 AM
The student has indicated they will not be attending, can the student be removed from StudentVerification?
Currently there is no option to remove a student from StudentVerification once their ISIR has been imported into the application.  If a student with...
Mon, 1 Jun, 2015 at 11:03 AM
The student chose that they and/or their parents will use the IRS DRT, how do they submit their task?
If the student chooses an option on their household form that indicates that the student and/or their parents will log back into the FAFSA and use the IRS D...
Mon, 5 Mar, 2018 at 8:18 AM
How does someone unsubscribe from text messaging?
If someone would like to unsubscribe from text messaging they can reply "STOP" to the last text message they received.  This will remove their pho...
Mon, 27 Apr, 2015 at 12:37 PM
The student already completed verification in one award year, why can they not see the next award year's tasks when we have an ISIR?
This may be due to the student using a different SSN or date of birth on the next award year's FAFSA. StudentForms uses the name and date of birth wh...
Wed, 7 Sep, 2016 at 10:14 AM