Frequently Asked Questions (FAQ)

Default solution folder, feel free to edit or delete it.

A subsequent ISIR came in why are tasks still showing?
When a subsequent ISIR is uploaded into StudentVerification, all tasks that have been previously submitted will remain on the student’s task screen.  If a...
Mon, 12 Jan, 2015 at 8:39 AM
Missing Student and/or Parent Signature on FAFSA/ISIR
Reject Codes 15 (Comment 108),  16 (Comment 110) and 14 (Comment 160) regarding missing student and or parent signature may generate a task in StudentForms ...
Fri, 10 May, 2019 at 12:24 PM
How do I prioritize work by award year?
You can prioritize your work from the Workflow page by using the award year filter at the top of the page.  The get next button will ap...
Wed, 15 Apr, 2015 at 1:17 PM
Comment Codes 400 and 401 Student Actionable Tasks
Starting with 2018-2019 if a student and/or parent uses the Data Retrieval Tool successfully to import their tax information into the FAFSA it is masked fro...
Wed, 6 Feb, 2019 at 11:31 AM
Why is the student unable to upload documents using a mobile device?
Students may experience issue when using a mobile device if their browser is not supported by StudentForms.  This may occur if the student is using the in...
Wed, 28 Feb, 2018 at 2:50 PM
Why does the student and/or parent not have the option to use the IRS DRT?
The IRS DRT option is available in the tax task options of the household form based on the DRT codes on the student's ISIR.   If the student...
Fri, 17 May, 2019 at 10:20 AM
Why can the student not see all of the information or documents when using mobile?
Currently, some screens in StudentForms do not scale based on the device being used.  Notably these are the grids in the webforms and the document preview...
Wed, 28 Feb, 2018 at 2:50 PM
Student Providing Citizenship Documentation
A school can determine if they would like to allow their students to upload copies of citizenship or immigration documents in StudentForms.  If the school...
Fri, 14 Feb, 2020 at 2:24 PM
The parent is entering the correct information why are they unable to create an account?
If the parent is entering their or the student's information  and they are unable to create an account, the school user should check with the student/p...
Fri, 10 Jan, 2020 at 2:22 PM
Student and Parent Tax Document Upload Requests
The tax documentation that the student and/or parent is required to upload is based on the options chosen in the Verification form taxes section.  The att...
Fri, 6 Mar, 2020 at 2:41 PM