Support
During the onboarding process, support contacts for your institution are determined and provided to your Customer Success Manager. Each school should ident...
Tue, 24 Mar, 2020 at 8:09 AM
During implementation, school users should work with their Customer Success Manager (CSM) to determine who the support contacts are for the school. The sup...
Mon, 23 Mar, 2020 at 3:08 PM
Support tickets may be submitted by school users identified as support contacts for their institution by: Opening a ticket through the freshdesk portal, r...
Tue, 24 Mar, 2020 at 8:24 AM
The
following information should be included in the ticket or available at the time
of calling School you are calling from A
concise description of the i...
Sat, 13 Mar, 2021 at 3:26 PM
School users that have been identified as a support contact for StudentForms should have received an email to create an account once they have been added to...
Tue, 24 Mar, 2020 at 11:37 AM
A resolution has been provided to the school or the customer confirms the issue is resolved, after 2 days the ticket will automatically close Support
requ...
Fri, 27 Mar, 2020 at 1:18 PM