If a school user or student is experiencing an issue with StudentForms, what should be done?
A school user will utilize the escalation path identified by their institution. The school administrators have the ability to answer questions and provide t...
Fri, 14 Jul, 2017 at 10:03 AM
What hours can support be contacted by phone?
Monday - Friday Exclu...
Mon, 1 Jun, 2015 at 11:20 AM
Who can submit a support ticket to StudentVerification?
Each school has a total of three users that may contact support on the behalf of the school. Usually, the three school contacts have the StudentVerification...
Wed, 15 Apr, 2015 at 7:15 AM
How can a support ticket be submitted?
Support tickets can be submitted by email at: or by calling 602-643-1380.
Wed, 7 Jan, 2015 at 7:42 AM
What information should be included in a ticket?
The following information should be included in the ticket or available at the time of calling: School you are calling from A concise ...
Mon, 1 Jun, 2015 at 11:46 AM
How can a user follow along with the progress made on a submitted support ticket?
School users that have been identified as StudentVerification customer support administrators should have received an email once they were added to the supp...
Mon, 1 Jun, 2015 at 11:40 AM
When does a support ticket get closed?
A resolution to the reported issue or question is provided and the customer confirms the issue is resolved Support requested additional informa...
Wed, 7 Jan, 2015 at 7:45 AM