Support

If a school user or student is experiencing an issue with StudentForms, what should be done?
During the onboarding process, support contacts for your institution are determined and provided to your Customer Success Manager.  Each school should ident...
Tue, 24 Mar, 2020 at 8:09 AM
What hours can support be contacted by phone?
Monday - Friday Exclu...
Mon, 1 Jun, 2015 at 11:20 AM
Who can submit a support ticket for StudentForms?
During implementation, school users should work with their Customer Success Manager (CSM) to determine who the support contacts are for the school.  The sup...
Mon, 23 Mar, 2020 at 3:08 PM
How can a support ticket be submitted?
Support tickets may be submitted by school users identified as support contacts for their institution by: Opening a ticket through the freshdesk portal, r...
Tue, 24 Mar, 2020 at 8:24 AM
What information should be included in a ticket?
The following information should be included in the ticket or available at the time of calling: School you are calling from A concise ...
Mon, 1 Jun, 2015 at 11:46 AM
How can a user follow along with the progress made on a submitted support ticket?
School users that have been identified as a support contact for StudentForms should have received an email to create an account once they have been added to...
Tue, 24 Mar, 2020 at 11:37 AM
How does a support ticket get closed?
A resolution has been provided to the school or the customer confirms the issue is resolved, after 2 days the ticket will automatically close Support requ...
Fri, 27 Mar, 2020 at 1:18 PM