CL Connect - Frequently Asked Questions (FAQ's)

Upgrading CL Connect
This guide will walk you through upgrading your instance of CL Connect.   IIS Manager:   1. Open IIS Manager.   2. In the Connections se...
Fri, 31 Mar, 2023 at 8:26 AM
CL Connect - Multiple Instances on the Same Server (Optional)
CL Connect is a customized solution. There are several ways to accomplish this, and these steps below will outline how CampusLogic prefers to do this.  ...
Fri, 10 Mar, 2023 at 3:59 PM
CL Connect - Trigger Jobs Manually
This guide will walk you through triggering a CL Connect job manually instead of waiting until the configured time that is set for the job to run.   NOTE:...
Mon, 10 Oct, 2022 at 11:36 AM
What do I enter as the Endpoint URL in Platform Management?
You would enter the public DNS that you have associated with your web instance of CL Connect, appended with /api/NotificationEvent.     Example: https://c...
Wed, 15 Mar, 2023 at 2:48 PM
Why can’t I access CL Connect from outside the server? I click the web page and nothing happens.
We’ve disabled the ability to configure CL Connect from outside of the server. You must access the server locally to set up the configurations.
Wed, 15 Mar, 2023 at 2:49 PM
Changing identity user for IIS Application Pool
If you wish to configure a custom account (ie: network account) for your Application Pool identity in IIS, you will need to first select your d...
Tue, 20 Sep, 2016 at 5:39 PM
TD Client Header and Footer
Here's an example of what the TD Client header and footer looks like as well as a script another customer of ours used to automatically add the header a...
Mon, 10 Dec, 2018 at 8:02 AM
Testing API Endpoint Connection
This article will show you how you can test your API endpoint connection from our cloud infrastructure to your hosted instance of CL Connect. This test will...
Fri, 6 Sep, 2019 at 12:53 PM
Platform Management - Adding Student ID Column in Event Log
This article will show you how to add the Student ID field as a column in the Event Notifications Log in Platform Management.  Column Manager is the fea...
Thu, 6 Oct, 2022 at 9:51 AM
Event Has NULL Student ID, Who is This Event For?
Instructions for Resolving Null Student ID Events:   When you need to find what student an event fired for because the event did not contain the student I...
Thu, 21 Nov, 2019 at 9:12 AM