Advising

Advising: Live Conversations
Introduction The Live Conversations page allows users to monitor current conversations between VirtualAdvisor and students. This grid uses a Really Simple...
Wed, 28 Apr, 2021 at 2:33 PM
View Conversations
Introduction Institutions are able to view live and past conversations between their students and VirtualAdvisor. This allows users to view conversations...
Mon, 22 Feb, 2021 at 11:20 AM
VirtualAdvisor to School Advisor Handoff
Introduction Students initially start conversations with VirtualAdvisor to ask basic questions and resolve issues, but can be handed off to a live school u...
Mon, 15 Mar, 2021 at 12:53 PM
Advising: Awaiting Advisor & My Conversations
Introduction Students initially start conversations with VirtualAdvisor to ask basic questions and resolve issues, but can be handed off to a live school u...
Wed, 28 Apr, 2021 at 2:34 PM
Managing Sensitive Information
Introduction Institutions may deem that specific information provided within the VirtualAdvisor chat is sensitive data -  it is information that shouldn&#x...
Mon, 24 May, 2021 at 4:38 PM
My Inbox
Introduction My Inbox is user's conversation inbox when speaking to students who are either replying to Outreaches sent by the user or sending new mes...
Wed, 28 Apr, 2021 at 2:24 PM
Search Students and Student Profile
Introduction An institution can search and view student profiles. This includes any conversation between a student and VirtualAdvisor or school advisor and...
Wed, 28 Apr, 2021 at 2:34 PM