Advising

Advising: Live Conversations
Introduction The Live Conversations page allows users to monitor current conversations between VirtualAdvisor and students. This grid uses a Really Simple...
Thu, 21 Jan, 2021 at 6:02 PM
View Conversations
Introduction Institutions are able to view live and past conversations between their students and VirtualAdvisor. This allows users to view conversations...
Mon, 22 Feb, 2021 at 11:20 AM
VirtualAdvisor to School Advisor Handoff
Introduction Students initially start conversations with VirtualAdvisor to ask basic questions and resolve issues, but can be handed off to a live school u...
Mon, 15 Mar, 2021 at 12:53 PM
Advising: Awaiting Advisor & My Conversations
Introduction Students initially start conversations with VirtualAdvisor to ask basic questions and resolve issues, but can be handed off to a live school u...
Wed, 7 Oct, 2020 at 10:01 PM
Managing Sensitive Information
Introduction Institutions may deem that specific information provided within the VirtualAdvisor chat is sensitive data -  it is information that shouldn&#x...
Mon, 15 Mar, 2021 at 12:44 PM
My Inbox
Introduction My Inbox is user's conversation inbox when speaking to students who are either replying to Outreaches sent by the user or sending new mes...
Thu, 1 Apr, 2021 at 11:02 PM