Release Notes

Release Notes January 8th, 2021
Release Notes Happy New Year! This release includes the ability for advisors to send conversations back into the advisor queue and the ability to update th...
Fri, 8 Jan, 2021 at 2:51 PM
Release Notes December 3rd, 2020
Release Notes This release contains a new VirtualAdvisor escalation to advisor process, a Categories page, updates to Live/View Conversations, updates to e...
Thu, 3 Dec, 2020 at 5:09 PM
Release Notes November 19th, 2020
Release Notes This release contains a fix to the View Conversation and My Conversation screens and a fix to display responsive image sizes within grids. ...
Thu, 19 Nov, 2020 at 4:26 PM
Release Notes November 12th, 2020
Release Notes This release contains a checkback filter on the Manage Content page, a new dashboard tile for students in queue, closed captioning for web ch...
Thu, 12 Nov, 2020 at 5:06 PM
Release Notes October 28th, 2020
Release Notes This release contains new StudentAdvisor events, updates to global categories, student chat cleanup, and a fix to re-authenticate students wh...
Wed, 28 Oct, 2020 at 5:51 PM
Release Notes October 16th, 2020
Release Notes This release contains a new Mental Health category and handoff escalation when users enter any phrases relating to possible self harm, along ...
Fri, 16 Oct, 2020 at 4:20 PM
Release Notes October 7th, 2020
Release Notes This release contains the new advisor handoff feature, allowing school advisors to join a conversation, transfer the conversation to other ad...
Wed, 7 Oct, 2020 at 10:03 PM
Release Notes October 1st, 2020
Release Notes This release contains sensitive information management and minor adjustments to the student chat window. Enhancements [SA-154] - Sen...
Thu, 1 Oct, 2020 at 4:16 PM
Release Notes September 21st, 2020
Release Notes This release gives users the ability to revert institutional content to its original state, a new format editor for response content, and a w...
Mon, 21 Sep, 2020 at 5:46 PM
Release Notes September 1st, 2020
Release Notes This release includes updates to the VirtualAdivisor chat window for a better user experience. Enhancements [SA-244] - Update Virtua...
Tue, 1 Sep, 2020 at 5:03 PM